As Duty Manager at BigStyle Lodge and its subsidiary businesses, you will oversee day-to-day lodge and event operations to ensure excellent guest experiences, smooth team coordination, and safe, efficient operations. The role is hands-on and people-focused, balancing operational delivery with leadership, organisation, and customer care.

Operations & Guest Experience

• Oversee daily lodge operations, events, and guest stays
  
• Ensure high levels of guest satisfaction from arrival to departure
  
• Act as the main on-site point of contact for guests and visiting partners
  
• Resolve guest issues calmly and professionally
  
• Maintain the BigStyle brand atmosphere and vibe across the lodge
  

Staff & Volunteer Coordination

• Interview and hire volunteers
• Coordinate volunteer arrivals and departures
  
• Prepare and manage staff and volunteer schedules and rosters
  
• Support team members with clear expectations and day-to-day guidance
  
• Promote a positive, respectful working environment
  

Events & Catering

• Liaise with caterers and suppliers for weekend and midweek events
  
• Coordinate food orders, dietary requirements, and event logistics
  
• Support smooth event delivery from setup to wrap-up
  

Health, Safety & Compliance

• Oversee health and safety procedures across the lodge
  
• Carry out regular safety and property checks
  
• Ensure incidents and issues are logged and escalated appropriately
  
• Maintain fire safety and first aid standards
  

Maintenance & Property Care

• Conduct routine checks of lodge facilities and grounds
  
• Troubleshoot and resolve minor maintenance issues where possible
  
• Liaise with local contractors and tradespeople as required
  
• Keep basic records of maintenance and follow-up actions
  

Administration & Reporting

• Handle basic admin, communication, and reporting
• Ensure all guest waivers are signed and stored correctly
  
• Assist with reservations and guest information where needed
  
• Ensure accurate records for bookings, stock, and events
  

Stock & Purchasing

• Monitor stock levels and place orders as required
  
• Liaise with suppliers to ensure timely delivery and cost control
  

Flexibility & Support

• Step in to support activity or event staff when required
  
• Assist with deliveries, collections, and general operational needs
  
• Support wider company projects during the season
  

• Previous experience in hospitality, accommodation, or guest-facing roles
• Demonstrated ability to maintain high health and safety standards
• Fire Safety and First Aid trained previously; up-to-date certification an advantage but not required
  
• Strong organisational and people-management skills
  
• Experience leading teams, managing rosters, or coordinating volunteers
  
• Confident using computers, email, Google Workspace, and Microsoft Office
• Excellent communication and problem-solving skills
  
• Ability to remain calm and adaptable in a busy, event-driven environment
• Must live locally or be willing to relocate to the area for the season (accommodation not provided).
• Full, clean driving license

• Experience in event, lodge, or retreat-style accommodation
  
• Maintenance or facilities experience
  
• Knowledge of booking systems

• Fixed-term, full-time role in a unique coastal lodge setting
  
• Flexible working hours, access to on-site facilities and equipment, a high level of autonomy in the role, and a genuinely fun, supportive working environment set in nature
  
• Meals provided during event weekends (typically Friday evening to Sunday morning) and occasional midweek events
  
• Supportive team environment
  
• Competitive salary based on experience

As the Activities Lead at BigStyle Lodge, you will oversee all activity operations, including the Big Dipper Sauna, Surf School, hikes, yoga classes, and other activities, while supporting the Duty Manager and assisting with general lodge maintenance. Your main objective is to ensure smooth, safe, and engaging experiences for all guests, while maintaining high operational standards across the activity areas.

The role involves physically engaging tasks, including moving and handling materials on-site and supporting the operation of the Big Dipper. A good level of fitness and comfort with manual work outdoors is required.

You will also curate and manage a diverse range of activities, ensuring exceptional guest experiences and smooth operations, while fostering a welcoming and inclusive atmosphere for both guests and staff.

HR & Staff Management

• Supervise and manage surf instructors, Dipper operators, yoga teachers, and activity staff
• Coordinate availability of instructors and ensure all sessions are delivered by qualified personnel
• Lead, motivate, and support activity staff, promoting professional growth and a positive work environment
• Assist with rostering, training, and team development
• Manage performance and provide constructive feedback

Activity Planning & Guest Experience

• Coordinate and lead guest groups for hikes, surf lessons, yoga, and other activities
• Develop lesson plans, hiking itineraries, and contingency activities when required (e.g., beach games, swims, nature walks)
• Host and check in guests for activities, providing personalized recommendations to enhance their experience
• Ensure exceptional guest experience, engagement, and safety at all times

Safety, Compliance & Equipment Management

• Ensure all activities comply with safety standards, insurance requirements, and risk management procedures
• Ensure all waivers are signed and safety protocols followed
• Monitor guest safety and implement preventive measures
• Conduct regular inspections and maintenance of activity equipment and facilities (surfboards, wetsuits, hiking gear, spa facilities, Big Dipper, yoga studio etc.)
• Train staff on safety protocols, emergency procedures, and customer service standards

Maintenance & Operations

• Support general lodge maintenance and troubleshoot operational issues
• Maintain relationships with contractors for specialized maintenance as needed
• Assist with setup and pack-down of activities, equipment, and spa facilities

Administration & Communication

• Maintain accurate records of bookings, payments, and activity operations
• Report operational updates, issues, and metrics to Duty Manager and directors
• Support company-wide projects, marketing, and promotional initiatives

Other Duties

• Cover midweek activities and assist with special events
• Support lodge operations when needed, including  guest hosting
• Assist with general lodge upkeep, including light maintenance and cleaning tasks
• Operate the pizza oven and support Big Dipper Sauna operations

• ASI / ISA Surf Instructor Level 1
• First Aid and Water Rescue certification
• Experience in surf instruction or outdoor activity leadership
• Strong customer-facing skills, calm under pressure, and multitasking ability
• Passion for outdoor activities, wellness, and sustainable living
• Full, clean driving license

• Enthusiastic, proactive, organized, and energetic
• Excellent communication and interpersonal skills
• Experience leading hikes or outdoor activities
• Ability to manage a small team and take responsibility for operations
• Fire safety training
• Manual handling training

• Fixed-term, full-time role in a unique coastal lodge setting
• Flexible working hours, access to on-site facilities and equipment, a high level of autonomy in the role, and a genuinely fun, supportive working environment set in nature
• Meals provided during event weekends (typically Friday evening to Sunday morning) and occasional midweek events
• Supportive team environment
• Competitive salary based on experience

As an Activities Assistant at BigStyle Lodge, you will play a vital role in delivering high-quality, safe, and fun outdoor and wellness experiences for guests, including surf lessons, hikes, Big Dipper Sauna sessions, yoga, and other activities, while supporting maintenance, guest services, and lodge operations.

The role involves physically engaging tasks, including moving and handling materials on-site and supporting the operation of the Big Dipper. A good level of fitness and comfort with manual work outdoors is required.

You will assist the Activities Lead in coordinating and leading group activities, maintaining equipment, ensuring safety standards, engaging with guests, and contributing to a welcoming and smooth-running lodge environment. Flexibility, enthusiasm, and a proactive approach are essential.

Activity Delivery & Support

• Deliver surf lessons safely and professionally
• Lead hikes and alternative indoor/outdoor activities when weather conditions do not permit surfing
• Support the Activities Lead in group activities, providing guidance, assistance, and instruction
• Work on Adventure Weekends as scheduled, contributing to activity planning, logistics, and delivery
• Cover for the Big Dipper operator when needed

Equipment Setup & Maintenance

• Set up, pack down, clean, and maintain equipment for surf lessons, hikes, spa facilities, and the Big Dipper Sauna
• Maintain surf school gear including surfboards, wetsuits, and wellness amenities such as hot tubs, saunas, and spa facilities

Guest Engagement & Customer Service

• Assist with guest check-in and queries
• Engage with guests to provide recommendations and support, enhancing their experience
• Support hosting of events such as pizza nights

Safety & Compliance

• Adhere to all safety procedures and ASI/ISA standards
• Conduct routine safety checks of equipment, facilities, and activity areas, reporting issues promptly
• Ensure compliance with waivers, health and safety protocols, and emergency procedures

Lodge & Facilities Support

• Assist with general lodge upkeep, including light maintenance and cleaning tasks
• Operate the pizza oven and support Big Dipper Sauna operations
• Collaborate with other departments to support smooth day-to-day lodge operations

Administration & Communication

• Assist with activity bookings, payments, and maintaining accurate records
• Maintain communication with the Activities Lead regarding schedules, guest needs, and operational updates
• Participate in team meetings and training sessions to uphold BigStyle’s service and safety standards

Other Duties

• Cover midweek activities and occasional overtime
• Undertake other duties outside the immediate scope of the role to support overall guest experience and lodge operations

• ASI / ISA Level 1 Surf Instructor qualification (preferred; training can be provided)
• Minimum 2 years’ experience as a surf instructor
• First Aid and CPR certification (preferred)
• Experience in outdoor activity leadership, hospitality, or customer-facing roles
• Full, clean driving licence
• Calm, reliable, and adaptable under pressure
• Strong teamwork and guest-facing skills
• Flexibility to work across departments and in a fast-paced environment
• Full, clean, driving license

• Additional watersports certifications advantageous
• Passion for surfing, outdoor activities, wellness, and the outdoor lifestyle
• Commitment to continuous learning and professional development

• Fixed-term, full-time role in a unique coastal lodge setting
• Flexible working hours, access to on-site facilities and equipment, a high level of autonomy, and a genuinely fun, supportive working environment set in nature
• Meals provided during event weekends (typically Friday evening to Sunday morning) and occasional midweek events
• Supportive team environment
• Opportunities for professional development and training in surf instruction, outdoor activities, and wellness services

As the Big Dipper Operator, you will oversee the operation of the sauna, hot tub, and cold plunge pools, ensuring a safe, hygienic, and enjoyable experience for all guests. You will work closely with the Activities Lead and support overall lodge operations, especially during peak season.

Operation & Maintenance

• Run and monitor sauna, hot tub, and cold plunge pools, including managing fire, heat, and water cycles
• Monitor water quality to maintain hygiene and safety standards
• Conduct routine inspections and minor troubleshooting of equipment (heaters, pumps, and circulation systems)
• Maintain cleanliness and hygiene across all facilities
• Keep accurate records of maintenance, cleaning, and safety checks

Guest Experience & Administration

• Support guest check-ins and bookings for the Big Dipper and related facilities
• Provide excellent guest support and ensure a welcoming, safe environment
• Assist the Activities Lead with daily lodge operations and guest queries

Safety & Compliance

• Conduct regular safety checks and follow emergency procedures if required
• Ensure all activities comply with health and safety regulations and insurance requirements

Physical & Outdoor Work

• The role involves physically active tasks, including moving materials and supporting the operation of the Big Dipper outdoors. A good level of fitness and comfort with manual work is required

• First Aid and Fire Safety training
• Experienced in customer-facing roles
• Competent with computers and booking systems
• Manual Handling training desirable
• Reliable, proactive, and able to work independently

• Fixed-term, full-time role in a unique coastal lodge setting
• Flexible working hours, access to on-site facilities and equipment, and a fun, supportive working environment set in nature
• Meals provided during event weekends (typically Friday evening to Sunday morning) and occasional midweek events
• Supportive team environment

As a Weekend Assistant at BigStyle Lodge, you will play a key role in supporting the smooth operation of the lodge during our busiest periods. You will assist with volunteer coordination, room turnover, guest hosting, meal service, and general lodge upkeep, ensuring an enjoyable, welcoming experience for guests and volunteers alike. This is a hands-on, dynamic role that requires flexibility, enthusiasm, and a proactive approach.

Guest Experience & Hosting

• Assist with guest check-ins and queries
• Support hosting duties during events and weekends
• Serve meals and assist with reheating, plating, and clearing as required
• Ensure communal areas are tidy and welcoming for guests and volunteers

Volunteer Coordination

• Support volunteers in their daily tasks
  
• Help organize and coordinate volunteer arrivals and departures on Saturdays
  
• Assist volunteers in maintaining communal areas and activity spaces

Lodge Maintenance & Room Turnover

• Assist with room changeovers and cleaning on Sundays
• Help maintain lodge facilities to a high standard of cleanliness and safety
• Support general upkeep of lodge, including minor maintenance tasks as needed

Other Duties

• Cover occasional midweek duties or overtime as required
• Support the team in setting up or clearing spaces for events and activities
• Undertake other tasks as required to support smooth lodge operations

• Friendly, approachable, and professional
• Efficient and able to multitask in a fast-paced environment
• Flexible and proactive, willing to assist across different areas of lodge operations
• Previous hospitality experience desirable
• Ability to work as part of a team and follow direction
• Physically capable of handling room turnovers, meal service, and light manual tasks

• Part-time, fixed-term role in a unique coastal lodge setting
• Flexible working hours with occasional midweek overtime
• Meals provided during event weekends (typically Friday evening to Sunday morning)
• Supportive and fun team environment
• Opportunities to gain experience across hospitality, guest services, and lodge operations

We are looking for a qualified Yoga Teacher to deliver engaging and professional classes for our guests at BigStyle Lodge. You will help create a calm, welcoming, and supportive environment that enhances our guests’ wellness experience.

• Deliver 4–6 yoga classes per week, primarily on Saturday and Sunday mornings, with additional midweek classes as required
• Prepare class plans and ensure a safe, enjoyable experience for all participants
• Maintain a welcoming and professional atmosphere
• Clean and maintain yoga mats and any other class equipment
• Communicate effectively with guests and staff regarding class details and schedules

• Qualified and insured yoga teacher (please provide proof of insurance)
• Experience teaching group classes
• Excellent communication and interpersonal skills
• Ability to tailor classes to different levels and guest needs
• Reliable, professional, and flexible
• Willingness to assist with mat and equipment maintenance

When applying, please provide:

1. CV
2. Details of qualifications and insurance
3. Your fee per class
4. Availability for the season

BigStyle Lodge Surf School is seeking experienced freelance surf instructors to join our on-call backup list. This list will be used to provide support for large classes, holiday cover, or staff absences throughout the season.

This is a flexible, freelance opportunity with the chance to work in a beautiful coastal setting with a fun and supportive team.

• Deliver surf lessons safely and professionally to groups of varying sizes and skill levels
• Ensure all safety procedures are followed, including ASI/ISA standards and lifeguarding requirements
• Assist with setup and care of surf equipment (boards, wetsuits, etc.)
• Be available on short notice to cover staff holidays, sickness, or larger class bookings

• ASI / ISA Surf Instructor Level 1 (or equivalent)
• Proven experience delivering surf lessons to groups of different skill levels
• Strong communication and guest-facing skills
• Flexible and reliable, able to work on short notice
• Ability to work independently and maintain professional standards

Please send the following to [Insert email]:

1. CV
2. Proof of qualifications and current insurance if any
3. Contact information
4. Availability for the season, including weekends and holiday periods
5. Any relevant references or experience

Subject line: “Backup Surf Instructor – [Your Name]”

Once we receive your application, we will contact you to confirm your details and add you to our on-call list for the season.