Cancellation Policy for Big Style Lodge Mayo
- A non-refundable deposit of €500 is required to secure your booking. This deposit will hold your selected dates for 4 weeks.
- The remaining balance must be paid in full at the end of this 4-week period or it will be released for rebooking.
- Once the balance has been paid, you will have a 2-week grace period during which you may cancel your booking. After this grace period, the full balance is non-refundable.
- Please note that there is a minimum requirement of 20 guests per night. If your group size falls below 20, the rate for 20 guests will still apply.
BigStyle Lodge Pet Policy
We love welcoming well-behaved animals to BigStyle Hotel & Lodge. To make sure everyone has a safe, comfortable, and enjoyable stay, we ask that you follow our pet guidelines below.
1. Control & Supervision
Dogs must be kept on a short lead and under the control of a responsible adult at all times in public areas.
Dogs must not be left unattended in rooms, lodges, vehicles, or anywhere on the property without prior written consent from management.
2. Restricted Areas
For hygiene and guest comfort, dogs are not permitted in:
Food preparation areas
Saunas, hot tubs, or spa facilities
Management may also restrict access to other areas at their discretion.
3. Behaviour Standards
Aggressive behaviour, excessive barking, or signs of illness may result in immediate removal of the dog from the premises.
Owners must clean up after their pets immediately and dispose of waste responsibly.
4. Health Requirements
Dogs must be fully vaccinated and up to date with boosters.
They must be free from ticks, fleas, and other parasites upon arrival and throughout the stay.
Proof of vaccination and parasite prevention treatment may be requested.
5. Breed Restrictions
In line with the Control of Dogs Regulations (S.I. No. 442/1998), certain breeds are not permitted on the premises.
These include (but are not limited to):
American Pit Bull Terrier, English Bull Terrier, Staffordshire Bull Terrier, Bull Mastiff, Doberman Pinscher, German Shepherd (Alsatian), Rhodesian Ridgeback, Rottweiler, Japanese Akita, Japanese Tosa, and Bandog.
6. Owner Responsibility & Liability
Owners are fully responsible for their dog’s health, safety, and behaviour at all times.
Owners are liable for any injury, damage, or loss caused by their dog to people, property, or other animals, whether on or off the premises.
Owners agree to indemnify and hold harmless BigStyle Hotel & Lodge, its owners, employees, and agents from any claims, legal actions, damages, costs, or expenses (including legal fees) resulting from their dog’s presence or behaviour.
In the event of a claim, owners are personally liable for any costs not covered by insurance.
7. Right to Refuse or Remove
Management reserves the right to refuse entry to, or require immediate removal of, any dog that poses a threat to safety, causes a nuisance, or breaches this policy.
Deposit and Cancellation Refund Policy for Big Dipper
Payment Requirements:
- Full payment is required at the time of booking.
Cancellation Policy:
For Open Spa Session Bookings:
- Cancellations made 24 hours or more before the booking: You will receive a full refund.
- Cancellations made less than 24 hours before the booking: You will be given the option to reschedule your session.
For Private Bookings:
Deposit and Cancellation Policy for Surf School
Payment Requirements:
- Full payment is required at the time of booking for Surf and Spa sessions.
Cancellation Policy:
Deposit, Cancellation, and Refund Policy for BigStyle Stand Up Paddleboarding School
Payment Requirements:
- Full payment is required at the time of booking for all Stand Up Paddleboarding sessions.
Refund and Cancellation Policy:
- Cancellations made with more than 7 days’ notice: You will receive a full refund minus a €5 booking fee per space purchased.
- Cancellations made with more than 3 days and less than 7 days’ notice: You will receive a 50% refund minus a €5 booking fee per space purchased.
- Cancellations made with less than 3 days’ notice: Unfortunately, no refund will be provided for the ticket price.
- To cancel your booking, please reply directly to your booking confirmation email within the relevant timeframes outlined above. Cancellations made outside of these timeframes may not be eligible for a refund.
Complaints Procedure
We’re committed to providing the best possible experience. If you have any complaints, please don’t hesitate to get in touch.
How to Submit a Complaint:
Please email us at info@bigstyle.ie with the details of your complaint, including any relevant information such as dates, names, or booking references.
What Happens Next:
We aim to acknowledge all complaints within 2 working days and provide a full response within 7 working days. If further investigation is needed, we’ll keep you updated on progress and expected timelines.
Your feedback helps us improve, and we appreciate you taking the time to share it with us.
Health and Safety
Safety is of great importance at all times. Watersports Activities can be hazardous and customers (if under the age of 18 their parents/guardians) must accept that there are risks when practising the above mentioned sports. Customers must comply with all safety and general instructions given by the companies and their staff. When participating in a session, customers must be in general good health and must satisfy themselves that the activities are within their abilities. When booking with the companies, customers (if under the age of 18 their parents/guardians) must make a true and accurate declaration of their health and must make the companies aware of any medical conditions they have. The companies reserve the right to refuse a booking on medical grounds.
Medical attention
A Health Declaration must be signed in advance by all customers (see end of consent form). The customer will permit for basic First Aid to be administered by a qualified member of staff or by a qualified medical practitioner and in case of a medical emergency for a medical practitioner to provide emergency treatment and/or medication.
Activities / Group Structure
The nature of the activities are weather dependent and therefore are subject to change. The companies reserve the right to adjust schedules and activities accordingly.
Unruly Behaviour
Customers are required to be considerate towards others and to adhere to the companies’ noise management policy. If the customer or any member of their party is behaving in such a way as to cause danger, upset or distress to any third party or damage to property, the companies reserve the right either for the safety of staff or other participants to remove the person from the activity if necessary. No refunds will be given and the customers are liable for any damage caused. The consumption of alcohol or drugs/illegal substances on the companies’ premises is strictly prohibited. Parents/guardians are liable for their children.
Insurance
The companies have public liability and employers liability insurance. A copy of any of the policies are available upon request by any customer.
Intellectual Property
The copyright and all other intellectual property rights in the products and services shown in the companies’ brochures, website and other materials shall at all times remain the property of the companies.
Photographs
The companies occasionally take photographs and/or video during sessions, which may appear on the companies’ brochures, websites and other marketing materials including online. If a customer does not wish to be photographed this should be raised with the companies in writing before the session commences.
Data Protection
Personal information requested by the companies is held in its original form and on computer. The companies are the data controllers for the purposes of the Data Protection Act 1988 and will process the data in accordance with the act.
Applicable law
The contract and any dispute or claim arising out of it or in connection with it shall be governed by and construed in accordance with the Irish law. The customer irrevocably agrees that any dispute that arises shall be dealt with under the exclusive jurisdiction of the courts of The Republic of Ireland.
Understanding of Terms and Conditions
The companies’ acceptance of any booking will only be done subject to the customer’s acceptance of these conditions and the Terms and Conditions on the companies’ websites. Payment and/or a consent signature of the customer (parent/guardian if under 18) will be regarded as evidence of acceptance of and consent to these conditions.
I give consent for my child/ren to participate in the ‘activities’ as defined. I acknowledge and accept that the Activity is dangerous and that by participating in the Activity I and the child(ren) are exposed to the possibility of personal injury and/or death and/or property damage and I accept this risk on my behalf and on behalf of the child(ren).
I hereby indemnify “the companies” against all claims made by any other person against “the companies” in respect of any injury, loss or damage arising out of or in connection with my failure and/ or the failure of the child(ren) to follow safety instructions and/or directions of “the companies” their servants or agents its management and/or staff.
Health Declaration:
I hereby declare that I or my child is fit to participate in the activities run by the companies. Bookings are accepted by the companies on the basis that all details provided by the customer are accurate and true.
