Deposit and Cancellation Refund Policy for Lodge All Inclusive Weekends
Deposit Requirements for 6 or fewer guests:
- Full payment is required to secure the booking.
Deposit Requirements for groups of 6 or more:
- A deposit of €1,000 is required to hold your booking date for 4 weeks.
- An additional 50% of the total booking cost must be paid within 1 month of booking to confirm your booking.
- The remaining balance is due 2 months prior to your arrival date.
- These payments are non-refundable.
Cancellation Policy:
For Bookings of 6 or Fewer Guests:
- Cancellations made 15 days or more prior to your arrival date: You will receive a 100% refund.
- Cancellations made 14 days or less prior to your arrival date: You will receive a 50% refund.
- Cancellations made 48 hours or less before check-in time: Non-refundable.
- Changes to bookings made 14 days prior to your arrival date: Subject to availability.
- Changes to bookings made less than 14 days prior to your arrival date: Treated as a cancellation; a new booking will need to be made.
For Group Bookings:
- Cancellations are non-refundable.
Deposit and Cancellation Refund Policy for Lodge Venue Hire
- A non-refundable €1,000 deposit is required to hold your date for up to 4 weeks.
- Full payment is required to officially reserve the date.
- Cancellations 1+ months before the event receive a full refund minus the €1,000 deposit.
- Cancellations made within 1 month but more than 2 weeks before the event receive a 50% refund.
- Cancellations 2 weeks or less before the event are non-refundable.
- Damage Deposit: A €200 damage deposit is required for all bookings. This deposit will be refunded within one week of checkout, pending the completion of a property inspection.
BigStyle Lodge Pet Policy
At BigStyle Lodge, we welcome pets in rooms for a €20 fee. Pets are also allowed in common areas, provided other guests are comfortable and there are no allergy concerns.
Deposit and Cancellation Refund Policy for Big Dipper
Payment Requirements:
- Full payment is required at the time of booking.
Cancellation Policy:
For Open Spa Session Bookings:
- Cancellations made 24 hours or more before the booking: You will receive a full refund.
- Cancellations made less than 24 hours before the booking: You will be given the option to reschedule your session.
For Private Bookings:
- Cancellations made 48 hours or more before the booking: You will receive a full refund.
- Cancellations made less than 48 hours before the booking: You will have the option to reschedule or receive a voucher for the same amount.
Deposit and Cancellation Policy for Surf School
Payment Requirements:
- Full payment is required at the time of booking for Surf and Spa sessions.
Cancellation Policy:
- Cancellations made 48 hours or more before the scheduled session: You will receive a full refund.
- Cancellations made less than 48 hours before the scheduled session: You will receive a voucher for the same amount or the option to reschedule your session.
Deposit, Cancellation, and Refund Policy for BigStyle Stand Up Paddleboarding School
Payment Requirements:
- Full payment is required at the time of booking for all Stand Up Paddleboarding sessions.
Refund and Cancellation Policy:
- Cancellations made with more than 7 days’ notice: You will receive a full refund minus a €5 booking fee per space purchased.
- Cancellations made with more than 3 days and less than 7 days’ notice: You will receive a 50% refund minus a €5 booking fee per space purchased.
Cancellations made with less than 3 days’ notice: Unfortunately, no refund will be provided for the ticket price.
Health and Safety
Safety is of great importance at all times. Watersports Activities can be hazardous and customers (if under the age of 18 their parents/guardians) must accept that there are risks when practising the above mentioned sports. Customers must comply with all safety and general instructions given by the companies and their staff. When participating in a session, customers must be in general good health and must satisfy themselves that the activities are within their abilities. When booking with the companies, customers (if under the age of 18 their parents/guardians) must make a true and accurate declaration of their health and must make the companies aware of any medical conditions they have. The companies reserve the right to refuse a booking on medical grounds.
Medical attention
A Health Declaration must be signed in advance by all customers (see end of consent form). The customer will permit for basic First Aid to be administered by a qualified member of staff or by a qualified medical practitioner and in case of a medical emergency for a medical practitioner to provide emergency treatment and/or medication.
Activities / Group Structure
The nature of the activities are weather dependent and therefore are subject to change. The companies reserve the right to adjust schedules and activities accordingly.
Unruly Behaviour
Customers are required to be considerate towards others and to adhere to the companies’ noise management policy. If the customer or any member of their party is behaving in such a way as to cause danger, upset or distress to any third party or damage to property, the companies reserve the right either for the safety of staff or other participants to remove the person from the activity if necessary. No refunds will be given and the customers are liable for any damage caused. The consumption of alcohol or drugs/illegal substances on the companies’ premises is strictly prohibited. Parents/guardians are liable for their children.
Insurance
The companies have public liability and employers liability insurance. A copy of any of the policies are available upon request by any customer.
Intellectual Property
The copyright and all other intellectual property rights in the products and services shown in the companies’ brochures, website and other materials shall at all times remain the property of the companies.
Photographs
The companies occasionally take photographs and/or video during sessions, which may appear on the companies’ brochures, websites and other marketing materials including online. If a customer does not wish to be photographed this should be raised with the companies in writing before the session commences.
Data Protection
Personal information requested by the companies is held in its original form and on computer. The companies are the data controllers for the purposes of the Data Protection Act 1988 and will process the data in accordance with the act.
Applicable law
The contract and any dispute or claim arising out of it or in connection with it shall be governed by and construed in accordance with the Irish law. The customer irrevocably agrees that any dispute that arises shall be dealt with under the exclusive jurisdiction of the courts of The Republic of Ireland.
Understanding of Terms and Conditions
The companies’ acceptance of any booking will only be done subject to the customer’s acceptance of these conditions and the Terms and Conditions on the companies’ websites. Payment and/or a consent signature of the customer (parent/guardian if under 18) will be regarded as evidence of acceptance of and consent to these conditions.
I give consent for my child/ren to participate in the ‘activities’ as defined. I acknowledge and accept that the Activity is dangerous and that by participating in the Activity I and the child(ren) are exposed to the possibility of personal injury and/or death and/or property damage and I accept this risk on my behalf and on behalf of the child(ren).
I hereby indemnify “the companies” against all claims made by any other person against “the companies” in respect of any injury, loss or damage arising out of or in connection with my failure and/ or the failure of the child(ren) to follow safety instructions and/or directions of “the companies” their servants or agents its management and/or staff.
Health Declaration:
I hereby declare that I or my child is fit to participate in the activities run by the companies. Bookings are accepted by the companies on the basis that all details provided by the customer are accurate and true.
