Please Read Carefully

All bookings are subject to these terms and conditions

Terms and Conditions for watersports activities and accommodation bookings offered by BigStyle Ltd. If you have any questions about these terms and conditions, please contact us on (01) 437 0657 or via email to info@bigstyle.ie

Definitions: 

Customers: Any person (or parent/guardian if under 18) who is in attendance and/or participating in an activity organised by the companies

Activities: Including but not limited to Kitesurfing/ Paddleboarding/ SUP Yoga/ Coasteering/ Hiking/ Hot Tubs.

 

Bookings

 

By submitting a booking the customer represents to us that they have the authority to make the booking for themselves, their child or on behalf of a group and that they accept that the booking is subject to these Terms and Conditions. A contract exists as soon as the booking is confirmed, either via email or through our Online Booking Service Provider. Customers should check the details of their booking carefully and promptly to ensure that it accurately reflects the arrangement they have requested. They should immediately inform us of any discrepancies.

If customers are under 18, we will require their parent’s/guardian’s consent prior to them participating in any of our activities.

 

Payments

All session prices are subject to change. In order to secure a booking the full amount is due at the time of booking.

The companies reserve the right to cancel any booking without prior notice if full payment has not been made in accordance with these conditions.

 

Cancellations

Covid Cancellation Policy 

 

Due to the uncertain circumstances we have found ourselves in since the outbreak of Covid 19 we have decided to become more flexible with our cancellation policy. 

  We’re aware that travel plans could change in an instant when an individual, or the individual’s friends or family, become affected by the pandemic. 

With this in mind we are no longer going to be charging rebooking fees and the full value of the trip or event will be redeemable with any BigStyle event at any time in the future, no matter how late the booking is cancelled. 

We would encourage the attendees to bear in mind that we will still be operating our original policy in terms of refunds which you can read below. 

 

Thanks and stay safe

 

The BigStyle Team 

 

Lodge

Due to the high demand for our lodge events we unfortunately have to operate a strict cancellation policy. 

Firstly once a ticket is booked we have to charge a €35 booking fee that is non-refundable in any instance, unless we have to cancel the booking on our end. 

After that the more notice we have the better, and this reflects in what we are able to offer in terms of refunding tickets – meaning the more forewarning we have the more money you get back. 

Here’s the breakdown: 

If you cancel more than 14 days from the start of the event you will receive a refund minus 20% of the booking cost per space purchased

If you cancel less than 14 days and more than 7 days from the start of the event you will receive 50% of the booking cost per space purchased

If you cancel less than 7 days from the start of the event we unfortunately won’t be able to refund any of the ticket price.

 

 

In any instance no matter how close to the event the cancellation is we will always  endeavor to accommodate you at another time with no additional cost – but we can’t guarantee it especially during our busy season when the lodge is often at capacity. 

 

For the sake of clarity all cancellations must be made in writing and submitted via email or post. If you simply don’t turn up we won’t be able to refund any of the price of the booking and it will be treated as a no-show charge.

 

The company reserves the right to cancel or reschedule a session at any time without any prior notice where we believe it is necessary due to unsuitable conditions. Rescheduling a session, for example due to weather, is not a cancellation. If a session has to be cancelled by the company, customers have the option to book into another session or to get a full refund.

 

Allergens

Please let us at the time of booking in the notes section & pop us a quick email if you have any allergies.

Our menu changes week to week so the more notice we have the better chance we can accommodate you.

 

Dun Laoghaire

Due to the high demand for our DunLaoghaire Paddleboarding school events we have to operate a moderate cancellation policy. 

Firstly once a ticket is booked we have to charge a €5 booking fee that is non-refundable in any instance – unless we have to cancel the booking on our end.

After that the more notice we have the better, and this reflects in what we are able to offer in terms of refunding tickets – meaning the more forewarning we have the more money you get back.  

 

Here’s the breakdown: 

If you cancel with more than 7 days notice you will receive a full refund minus the €5 booking fee – per space purchased. 

If you cancel with more than 3 days and less than 7 days notice you will receive a 50% refund minus the €5 booking fee – per space purchased.  

If you cancel with less than 3 days notice we unfortunately won’t be able to refund any of the ticket price. 

In any instance no matter how close to the event the cancellation is we will always  endeavor to accommodate you at another time with no additional cost – but we can’t guarantee it. 

For the sake of clarity all cancellations must be made in writing and submitted via email or post. If you simply don’t turn up we won’t be able to refund any of the price of the booking. 

The company reserves the right to cancel or reschedule a session at any time without any prior notice where we believe it is necessary due to unsuitable conditions. Rescheduling a session, for example due to weather, is not a cancellation. If a session has to be cancelled by the company, customers have the option to book into another session or to get a full refund.

 

Health and Safety

Safety is of great importance at all times. Watersports Activities can be hazardous and customers (if under the age of 18 their parents/guardians) must accept that there are risks when practising the above mentioned sports. Customers must comply with all safety and general instructions given by the companies and their staff. When participating in a session, customers must be in general good health and must satisfy themselves that the activities are within their abilities. When booking with the companies, customers (if under the age of 18 their parents/guardians) must make a true and accurate declaration of their health and must make the companies aware of any medical conditions they have. The companies reserve the right to refuse a booking on medical grounds.

 

Medical attention

A Health Declaration must be signed in advance by all customers (see end of consent form). The customer will permit for basic First Aid to be administered by a qualified member of staff or by a qualified medical practitioner and in case of a medical emergency for a medical practitioner to provide emergency treatment and/or medication.

 

Activities / Group Structure

The nature of the activities are weather dependent and therefore are subject to change. The companies reserve the right to adjust schedules and activities accordingly.

 

Unruly Behaviour

Customers are required to be considerate towards others and to adhere to the companies’ noise management policy. If the customer or any member of their party is behaving in such a way as to cause danger, upset or distress to any third party or damage to property, the companies reserve the right either for the safety of staff or other participants to remove the person from the activity if necessary. No refunds will be given and the customers are liable for any damage caused. The consumption of alcohol or drugs/illegal substances on the companies’ premises is strictly prohibited. Parents/guardians are liable for their children.

 

Insurance

The companies have public liability and employers liability insurance. A copy of any of the policies are available upon request by any customer.

 

Intellectual Property

The copyright and all other intellectual property rights in the products and services shown in the companies’ brochures, website and other materials shall at all times remain the property of the companies.

 

Photographs

The companies occasionally take photographs and/or video during sessions, which may appear on the companies’ brochures, websites and other marketing materials including online. If a customer does not wish to be photographed this should be raised with the companies in writing before the session commences.

 

Data Protection

Personal information requested by the companies is held in its original form and on computer. The companies are the data controllers for the purposes of the Data Protection Act 1988 and will process the data in accordance with the act.

 

Applicable law

The contract and any dispute or claim arising out of it or in connection with it shall be governed by and construed in accordance with the Irish law. The customer irrevocably agrees that any dispute that arises shall be dealt with under the exclusive jurisdiction of the courts of The Republic of Ireland.

 

Understanding of Terms and Conditions

The companies’ acceptance of any booking will only be done subject to the customer’s acceptance of these conditions and the Terms and Conditions on the companies’ websites. Payment and/or a consent signature of the customer (parent/guardian if under 18) will be regarded as evidence of acceptance of and consent to these conditions.

I give consent for my child/ren to participate in the ‘activities’ as defined. I acknowledge and accept that the Activity is dangerous and that by participating in the Activity I and the child(ren) are exposed to the possibility of personal injury and/or death and/or property damage and I accept this risk on my behalf and on behalf of the child(ren).

I hereby indemnify “the companies” against all claims made by any other person against “the companies” in respect of any injury, loss or damage arising out of or in connection with my failure and/ or the failure of the child(ren) to follow safety instructions and/or directions of “the companies” their servants or agents its management and/or staff.

 

Health Declaration: 

I hereby declare that I or my child is fit to participate in the activities run by the companies. Bookings are accepted by the companies on the basis that all details provided by the customer are accurate and true.